1. Shipping Time does not include a 3-6 Business Days processing period required to process your order from the date your order is placed.
- Normally customers will not be charged any additional fees via regular mail. However, for some European countries, you may need to pay duties or VAT according to your country’s levying rules.
- We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and customs clearance issues.
If you have any further questions, please contact our customer services at [email protected]fes.com.
Affected by Covid-19, there will be some delays in the delivery.
Thank you for shopping at Sunnylifes.
Our online shop provides unique fashion products from our independent designers backed by high-quality materials and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction. If you are not satisfied with our product, just send us an email to contact us. We aim to provide ultimate and friendly customer service support.
-All Purchases (except accessories) can be returned to our US Return Warehouse within 30 days from the delivery date.
-Items must be unused, undamaged, and in original packaging, and ensure that all articles in the package are intact.
-The Buyer is responsible for return shipping cost.
Purchase Not Eligible for Return
-Final -Accessories can only be returned if it is defective/damaged or the wrong item.
-Items that do not meet these criteria will not be considered for return.
How to Make Your Return
Step 1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step 2: Enter your Email Address and Order Number.
Step 3: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Noted: You should email us a picture showing the problem/defect after submitting the return request online.
Most refunds are fully refunded within 7 days after we receive and process your return.
-Any addresses on the parcel are not approved as the return address.
-Return packages should be authorized.
-Any return request not authorized by customer service will not be honored.
Your order will be fully refunded if it’s canceled within 24 hours of purchase.
Please submit a help ticket from Contact Us if you decide to cancel the order.
We will NOT accept order cancellation requests if the order has already been shipped.
💬 If you have further questions/issues, please don’t hesitate to Contact Us.